Medical Disclaimer

MyFlareSA hosts a family of Companion apps for South Africans living with a chronic condition, or caring for someone who does. No Companion app — whether fully deployed or currently in testing — is a medical device, a diagnostic tool, or a substitute for professional medical care.

This disclaimer is written to apply across the whole Companion app family, including apps added after this page was last updated. It describes the boundaries every Companion app follows, rather than naming each app individually. See the homepage for the current list of apps and their status.

What no Companion app does

No Companion app diagnoses or stages any condition.
No Companion app recommends a specific treatment, medication, or dose, or advises starting, stopping, or changing one.
No Companion app tells you a condition is improving or worsening based on a logged value or score.
No Companion app uses AI to analyse a free-text description of symptoms in order to suggest a diagnosis or next step. Some apps offer free-text fields for your own personal reference — for example, notes on stressors, triggers, or diagnosis history — but these are for your own use, stay on your device, and are never read or interpreted by any AI feature.
No Companion app replaces a consultation with a doctor, specialist, psychologist, or pharmacist.

Disease activity scores

Where a Companion app offers a published disease activity scoring tool (for example BASDAI, SLEDAI-P, or HBI), it displays the numeric score and its published severity band only. It never interprets what that score means for your specific case.

AI-assisted features

Where a Companion app offers an AI-assisted feature (for example, explaining a result or report, or checking a claim), it uses an AI model to help explain documents and evidence in plain language. Outputs are informational only, are not personalised medical advice, and always include a disclaimer. Always confirm findings with your treating doctor. Not every Companion app includes an AI-assisted feature.

Your data

Health data you log in any Companion app — symptoms, flares, medications, appointments, vitals, safety plans, personal notes, and vault documents — stays on your own device and is never stored on a server. See our privacy policy for full detail on what account information, if any, is collected for a given app.

Apps in testing

Some Companion apps are currently being made available for testing and feedback before public launch. Every boundary on this page applies fully to apps in testing, in the same way as to fully deployed apps. Treat anything a testing app outputs as provisional.

In a crisis

Some Companion apps include a crisis safety net that surfaces helplines whenever a check-in indicates risk. If you are in a mental health crisis right now, call the SADAG Suicide Crisis Helpline on 0800 567 567 or the Cipla Mental Health Helpline on 0800 456 789 (both toll-free, 24 hours).

In a medical emergency, do not use any Companion app. Call 112 or go to your nearest emergency department immediately.

Indemnity

The User acknowledges and agrees that the Companion Apps is provided solely as a platform for compiling, storing, and presenting medical data and related information, and does not provide medical advice, diagnosis, or treatment. The User further indemnify and hold harmless MS Nova Meditech Pty Ltd, its affiliates, directors, officers, employees, contractors, and agents from and against any and all claims, demands, actions, liabilities, damages, losses, costs, and expenses arising out of or in connection with:

User's reliance on the Companion Apps or any data compiled therein for medical or health-related decisions;
Any breach by the User of these Terms of Use, including but not limited to misuse of the Companion Apps or violation of applicable laws and regulations;
Any claim brought by a third party relating to the User's use of the Companion Apps, including but not limited to claims of misrepresentation, unauthorized disclosure of personal or medical information, or infringement of intellectual property rights;
Any loss or damage caused by the User's failure to consult qualified medical professionals for advice, diagnosis, or treatment.

This indemnity obligation shall survive termination or expiration of the User's access to the Companion Apps and shall apply to the fullest extent permitted by law.

Last updated: 2 September 2026